Thank you for choosing wooden ornaments from hoveringartstudio.com Below is our detailed description of logistics and transportation, including delivery range, transportation time, cooperating express companies and related import and export policies.

  1. Delivery range
    We provide delivery services to the following areas:
    50 states in the continental United States (including Hawaii and Alaska)
    U.S. overseas territories (some areas may require additional shipping fees)
    International delivery: Currently supports delivery to some countries and regions, including Canada, Australia, the United Kingdom, Germany, Japan, etc. Please check the available options on the checkout page for specific countries.
  2. Transportation time
    Domestic transportation: 3-7 working days (standard delivery, slight delays in remote areas)
    International transportation: 7-15 working days (may fluctuate slightly due to customs inspection)
    ※ Legal holidays, large promotions or force majeure (such as bad weather, traffic delays) may cause delays, we will notify you in advance.
  3. Logistics and Transportation Partners
    We work with the following mainstream logistics companies to ensure safe and efficient delivery of orders:
    Delivery within the United States:
    UPS (United Parcel Service)
    USPS (United States Postal Service)
    FedEx (FedEx)
    International delivery:
    DHL Express
    SF Express International (part of Asia)
    Local Partner Couriers (assigned by country)
    After each order is shipped, you will receive an email with a logistics tracking number, and you can check the delivery status in real time.
  4. Import and Export Standards and Customs Policies
    For international orders, customers are responsible for the tariffs, import taxes or customs clearance fees that may be incurred by the destination country
    We will attach the actual declared value and necessary documents when shipping to assist in smooth customs clearance
    If the package is returned due to the customer’s refusal to pay the tariff or incomplete information provided, the freight will not be refunded
  5. Transportation safety and damage handling
    We use cushioning materials in the packaging to ensure the safety of wooden products during transportation
    If the product is damaged during transportation, please take a photo and contact us within 48 hours after receiving the package, and we will provide a replacement or refund service
    All damaged products must be kept in the original packaging for claims processing