Thank you for choosing handmade wooden accessories from hoveringartstudio.com. We are committed to providing you with high-quality products and services. If you encounter any problems after receiving the goods, you are welcome to apply for return and exchange according to the following terms.

  1. Scope of application
    This policy applies to all products purchased through this official website, including:
    Wooden hairpins
    Wooden photo frames
    Wooden wind chimes
    Wooden vases
  2. Return policy
    ✅ Acceptable return situations:
    The goods are damaged, cracked, or seriously flawed
    The goods received do not match the order (such as wrong model, style, or quantity)
    Non-human damage or damage during transportation (photo evidence is required)
    ❌ Situations where returns are not accepted:
    The goods have been obviously used or damaged
    Submit an application after the return time limit
    Customized goods (such as engraved text, exclusive patterns, etc.) will not be returned unless there is a quality problem
    Failure to contact us in advance through our customer service channels for return
  3. Return time limit
    Please submit a return application within 7 days after receiving the goods, and send the goods back within 5 days after the application is confirmed.
  4. Exchange Policy
    If you need to exchange a product due to size, color, or style, please contact customer service in advance and we will try our best to coordinate for you.
    Exchanges are limited to products in stock
    If the product to be exchanged is sold out, you can choose a refund or exchange for another style
  5. Return and Exchange Process
    Contact Support: Send an email to 1115915734@QQ.COM, attach the order number, problem description and product photos
    Waiting for confirmation: Customer service will review and confirm whether it meets the return and exchange conditions within 1-2 working days
    Return the goods: Pack the goods together with the original packaging, safely, and attach the order information to the designated address
    Processing refund/exchange: We will process the refund or send out the replacement goods within 3-5 working days after receiving the returned goods

VI. Shipping instructions
If it is a product quality problem or the wrong goods are sent, we will bear the return shipping costs
For returns due to personal reasons (such as dislike, wrong order), the return shipping costs must be borne by the customer
The cost of re-sending the exchanged goods will be borne by us once, and the subsequent exchanges will be borne by the customer

VII. Refund instructions
After confirming that the returned goods are correct, the refund will be returned to your payment account by the original route
The refund processing time is about 3-7 working days, and the specific arrival time depends on your bank or payment channel
If it is a partial refund, only the amount of the corresponding goods will be refunded, and the shipping costs will not be refunded (except in special circumstances)