Welcome to the hoveringartstudio.com FAQ. We have compiled some of the most concerned questions for customers. If you have other questions, please feel free to contact our customer service team.

🛒 Shopping and Orders
Q1: How long will it take to process the order after placing the order?
A: We will process and ship within 1-2 business days after receiving the order. Customized products may take extra time, please refer to the product page for details.

Q2: Can I modify or cancel the order?
A: If the order has not been shipped after submission, you can contact us by email to process it as soon as possible. If the order has been shipped, it cannot be modified or canceled.

🚚 Delivery and Logistics
Q3: Which areas do you deliver to?
A: We provide delivery services to all states in the United States, and some international regions also support transportation. Please check the optional areas at checkout.

Q4: How long will it take to receive the goods?
A: Domestic orders in the United States are usually delivered within 3-7 business days. There may be slight delays during holidays or special weather.

Q5: How to check logistics information?
A: After delivery, you will receive an email with a logistics tracking number. You can click the link to check the status of the package in real time.

🔁 Returns and after-sales
Q6: Can returns and exchanges be made?
A: If the goods you received are damaged, have quality problems, or are sent the wrong goods, please contact us within 7 days. We will arrange a return, replacement, or refund for you.

Q7: What conditions must be met for returns?
A: The goods must be kept in their original packaging, unused, and undamaged. Customized goods or personalized engraved goods are not accepted for return or exchange unless there is a quality problem.

🌿 Products and materials
Q8: What kind of wood is used in your products?
A: Our products mainly use natural wood from sustainable sources, such as cherry, walnut, teak, etc. You can check the material description on the product page for details.

Q9: Are wooden products prone to cracking or deformation?
A: As long as they are avoided from moisture and high temperature exposure, wooden products are very durable under normal use. We also use environmentally friendly coatings to enhance their durability.

Q10: Is the texture of each wooden ornament the same?
A: Each wooden ornament is unique, and the natural wood grain cannot be copied. Because of this, they are more vital and collectible.

💬 Contact us
If the above does not solve your problem, please contact us through the following methods:
Phone: 17521698945
Email: 1115915734@QQ.COM